Symptoms? Please contact your physician or the local health authority immediately!
Our test centre cannot perform coronavirus tests if you are exhibiting or feeling symptoms.

Whether travelling, meeting friends and colleagues or visiting relatives, a lot of what was once normal now poses risks. There is a lot of uncertainty to life during the coronavirus pandemic. The only way to be sure is with a test. This is the only way to protect ourselves and everyone else effectively. We want you and your loved ones to live through the pandemic safely.

You can be sure too by using the Düsseldorf Airport Covid-19 testing service. It is fast, reliable and inexpensive.

Facts about the test

  • Rapid antigen test: digital test result within 15 to 20 minutes
  • PCR test: digital test result within 1, 6, 12 or 24 hours, as you choose
  • Rapid antibody test: digital test result within 15 to 20 minutes
  • It is carried out professionally by trained personnel
  • Hassle-free online registration and payment
  • Convenient appointment system for your test
  • Rapid results from certified laboratories

Test service

COVID-19 testing service at Düsseldorf Airport

RT-PCR test

€59,-/€79,-/€129,-/€149,-

Results in
24/12/6/1-1,5 hours*

Multilingual
certificate

Test results
sent digitally

*Please note that the times shown for obtaining test results are based on past experience and intended as guidance. It might transpire that we are unable to meet the deadlines shown, especially if there is a capacity shortage. This is due to the dynamic way the coronavirus pandemic is unfolding

Rapid antigen test

€29,-

Results in
15 minutes

Test results
on site

Test results
sent digitally

Rapid antibody test

€29,-

Results in
15 minutes

Test results
on site

Test results
sent digitally

Notice

Please note that the deadlines specified for the notification of the test results are empirical values and meant only for your orientation. Particularly in the event of capacity shortages due to the dynamic development around the Corona pandemic, we may not be able to meet the specified deadlines.

FAQ - Frequently Asked Questions

Frequently asked questions and answers on various topics relating to the COVID-19 test.

1. Covid-19 test definition

1.1 What is an RT-PCR test?

“RT-PCR test” is short for “reverse transcription-polymerase chain reaction test”. This test is considered the gold standard among all of the available tests as false positives are extremely rare. A false positive means that the test says you are infected even though in reality you are not. To perform the test, a swab is taken of your oropharynx or, even better, your nasopharynx.

1.2 What is a rapid antigen test?

The rapid antigen test is a point-of-care test. This means that the sample taken from you is not sent to a laboratory, but rather is analysed on site using a special test kit with results available within 15 to 20 minutes. This test requires a nasal swab. False positives can be more frequent compared to the RT-PCR test. In Germany, a PCR test has to be performed if a rapid antigen test shows a positive result.

1.3 What is an antibody test?

An antibody test provides information on whether someone has already been infected with the new type of coronavirus and whether the immune system has responded to this infection by producing antibodies against SARS-COV-2. Antibody testing can also be used to identify people for whom the disease was asymptomatic - i.e. without symptoms. The Coronavirus Antibody Testis done with a small amount of blood from the fingertip - quickly and professionally.



2. General questions about the EcoCare test centre

2.1 Where is the EcoCare test centre?

The EcoCare test centre is located in Düsseldorf Airport, Departures Terminal Level 1, right next to the police station. You will also find our walk-through and drive-through in car park P3 on the arrivals level.

2.2 What are the opening hours of the EcoCare direct test centre?

Monday - Sunday open 24 hours

2.3 How much do the tests cost?

Test

Results in

Price

RT-PCR test

24 hours

€59.00

RT-PCR test

12 hours

€79.00

RT-PCR test

6 hours

€129.00

RT-PCR-Test

1,5 - 1 hours

€149.00

Rapid Antigen test

15 minutes

€29.00

Rapid Antibody test

15 minutes

€29.00

Citizen test

15 minutes

€0.00

2.4 At what age can I be tested?

In our centres, we only take smear tests on children from the age of 3 years. However, if the child resists the smear test, no attempt will be made or the test will be stopped immediately. We would like to increase the safety of your children and ask for your understanding for this regulation. In case of doubt, please contact your local paediatrician's practice.

2.5 Can disabled people access the test centre?

They can access the test centre without any difficulty. Our staff and security officers have been instructed to process disabled people as a matter of priority. Barrier-free access is available.

2.6 How can I contact the EcoCare direct support team?

Email: direct-support@ecocare.center

Telephone: +49 (0)21 138 789 573

Call centre opening hours

Telephone support:

Monday to Sunday 24 hours

Mail Support:

Monday to Saturday 8am to 8pm

Sunday 9 a.m. to 6 p.m.

3. Questions about registering and applying for a coronavirus test

3.1 Where can I register?

Click on the button “Choose your test now!” and follow the registration process.

3.2 Why do I have to register?

When you register, you will receive a QR code that you will need for your chosen test. During the registration process, you will need to book an appointment to ensure that your test runs smoothly.

3.3 How does the registration process work?

After you open the registration link, you will need to enter all necessary data in the individual stages of the registration process. It is particularly important that your ID card number is correct. It can be changed by the staff on site before your test, if needed. It cannot be changed once the Covid-19 test has been done.

You will receive a confirmation email after finishing registration. You must click on the link in the email to complete the registration process.

If the email does not appear in your inbox, please check your spam folder.

Important: if the ID card number in your account is incorrect after the Covid-19 test, it will not be possible to change it or issue a refund.

3.4 Do I have to register my partner and children for the test?

A family has the possibility to create several user accounts with one e-mail address.

The procedure would be as follows:

1. Register at the following website

2. Navigate to the user account settings at the top right (3 dots)

3. Click on "Create co-user

4. Insert user data

5. Click on "Change user

6. Click "Continue

7. Log in again and select the user

3.5 How can I log in after I create a user account?

The account confirmation email contains a link which you can open to log into your user account.

3.6 What do I do if I forget my user account password?

Please navigate to the log-in window and click on “I've forgotten my password” to generate a new password.

4. Questions about payment

4.1 How can I pay for my coronavirus test?

Currently it can be paid online by credit card and, on desktop computers, using GiroPay and Paypal.

4.2. What happens if there is a problem when I try to pay by card?

Please contact your card issuer to identify the cause of the problem.

4.3 When do I have to pay for my coronavirus test?

After you pay, the cost of your chosen coronavirus test will be debited from your bank account.

4.4 Will I receive an invoice for my order?

EcoCare does not generate invoices. You will receive a debit receipt for your card from the payment provider Stripe as well as the order confirmation. You can request a refund along with the test result.

4.5 How do I cancel my appointment?

Please send your payment confirmation along with your cancellation request to direct-support@ecocare.center. Please check the terms of cancellation in our general terms and conditions first.

4.6 How long does it take for me to receive my refund?

We will check your support ticket carefully. If you qualify for a refund, it may take 2 to 3 weeks for the money to be credited to your account.

5. Questions about the user account

5.1 Where do I find my QR code?

You will find the QR code on the right-hand side of the start page in your user account.

5.2 Can I register other people for a test via my user account?

A family has the possibility to create several user accounts with one e-mail address.

The procedure would be as follows:

1. register at the following website

2. navigation to the user account settings at the top right (3 dots)

3. click on "Create co-user

4. insert user data

5. click on "Change user

6. click "Continue

7. log in again and select the user

5.3 How can I cancel my booking?

To cancel a test that has not yet been taken, please log in to your customer account. Click on the test you wish to cancel in the list under "Purchased test". Then click on the button "Cancel order". As a result, the money will be credited back to your bank account in the coming days.

Purchase date + 14 days = 100% money back

Purchase date + 15 days = 50% money back

Purchase date + 3 months = no money back at all

Please check the terms of cancellation in our general terms and conditions first.

5.4 How long does it take for me to receive my refund?

The refund can take 2 to 3 weeks.

5.5 How can I close my user account?

To close your account, go to the menu bar on the right, click on your name and then on “Close account” at the very bottom. Please note that this action cannot be undone.

5.6 Where can I change my personal data?

You can change your personal data in your account. However, please note that you can only change your personal data before you go to the test centre. Any subsequent changes will not result in changes to the document.

5.7 How can I cancel my appointment?

You can cancel your appointment yourself. Please click on the test in the customer account, then a window will open and please select the option "Cancel order". The test will be deleted from the customer account.

5.8 Can I order multiple tests at the same time in my user account?

Several appointments can be booked at the same time for one person.

Please note, if another customer is to be registered, to use the co-user function or to make the test booking via an individual access.

6. Important things about the test at the centre

6.1 What do I need to bring along to the test?

In order to check your personal details, you need to bring photo ID along with your personal QR code in the app or printed out. Please also bear in mind that you must wear a medical face covering that covers both your nose and mouth when you enter the location.

6.2 What do I need to bear in mind before the test?

In order to avoid an invalid test result, please do not eat, drink, smoke or brush your teeth 15 minutes before you get the test.

7. Questions about the test result

7.1 I have had a test. How and when will I receive my test result?

The results of the standard test are normally available within the time frames listed in the table in section 2.3 after the test has been taken (in over 99% of cases). The results of the rapid antigen test are available within 15 to 20 minutes.

You will be notified by email as soon as your test result is available. You will be able to access your test result digitally: you can view and download it online in your personal area in the EcoCare portal or in the EcoCare app.

Please note:
Please note that the times shown for obtaining test results are based on past experience and intended as guidance. It might transpire that we are unable to meet the deadlines shown, especially if there is a capacity shortage due to the dynamic way in which the coronavirus pandemic is unfolding.

If you test positive, the health authorities must be notified by law.

7.2 In what language is the Covid-19 test certificate issued?

The test certificate is a PDF document and is issued in the language combination that you order. The following combinations are available: German/English, Turkish/English, French/English, Russian/English, Greek/English, Japanese/English and Chinese/English.

Note: After the registration process, it is no longer possible to change the language combination of the test certificate.

7.3 Can I receive a printout of my test result?

We currently only provide results electronically in PDF format.

7.4 What do I do if my test result says “void”?

The word "void" in this context stands for an invalid test that must be repeated.

Contact

The EcoCare test center is located in Düsseldorf Airport, departure terminal, level 1, right next to the police station. You will also find our walk-through and drive-through in P3.

Please feel free to contact us if you need any further information:

E-Mail: direct-support@ecocare.center
Tel: +49 211 387 895 73 (Our Helpline is available 24 hours a day, seven days a week.)

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